Terms & Conditions – Lille Sheep

Last updated: October 8, 2026

1. General

These Terms & Conditions apply to all orders placed through our online store, www.lillesheep.com, operated by Lille Sheep under the legal business entity identified in Section 13.

By placing an order on our website, you agree to these Terms & Conditions. They are available on our website at all times and may be saved or printed for future reference.

These Terms & Conditions do not affect your statutory consumer rights under applicable European and national consumer protection laws.

2. Orders

An order is confirmed once you receive an order confirmation by email and your payment has been successfully processed.

We reserve the right to refuse an order before acceptance for legitimate reasons, including suspected fraudulent activity or product unavailability.

If an order cannot be fulfilled due to an obvious pricing error, insufficient stock or suspected fraud, we will contact you promptly. Any cancellation after acceptance will be subject to applicable consumer law, and where cancellation is lawful, any amounts paid will be refunded.

We aim to ensure that all product descriptions, photographs and prices are accurate and up to date.

3. Prices & Payment

All prices displayed on our website are in euros (EUR) and include applicable VAT where required by law.

We offer free standard shipping to Belgium and the Netherlands.

All applicable additional charges, if any, will be clearly communicated during checkout before you complete your purchase.

Payment must be completed during checkout using one of the available payment methods, which may include:

• Bancontact

• Visa

• Mastercard

• Shop Pay

• PayPal

• Other payment methods displayed at checkout

Payment transactions are processed through secure third-party payment providers.

For orders delivered within Belgium and the Netherlands, customers will not be charged unexpected customs duties upon delivery. If an unexpected customs or import charge arises, please contact our customer service before making payment.

4. Shipping & Delivery

Lille Sheep currently offers shipping to Belgium and the Netherlands.

Standard delivery information:

• Shipping costs: FREE

• Estimated delivery time: 5–8 business days

• Shipping partners may include Bpost, PostNL and other delivery providers.

Orders are processed as quickly as possible. During busy periods, promotional campaigns or collection launches, processing may take up to 7 business days.

Estimated delivery times are indicative and may be affected by carrier delays, peak shopping periods or unforeseen circumstances.

Unless another delivery period has been expressly agreed, orders will be delivered within 30 days of purchase. If delivery cannot be completed within the applicable period, customers have the rights provided under consumer law, including the right to terminate the contract and receive a refund where applicable.

The risk of loss or damage remains with Lille Sheep until the products have been physically received by the customer or a person designated by the customer, subject to applicable law.

If your package arrives damaged, incomplete or incorrect, please contact our customer service as soon as possible, preferably including photographs of the issue.

5. Right of Withdrawal & Returns

At Lille Sheep, we want you to feel confident about your purchase.

We offer a 30-day return period from the date you receive your order, subject to our Return & Refund Policy.

You also have a statutory right to withdraw from an eligible online purchase within 14 days of receiving your goods, without providing a reason.

To request a return or exercise your right of withdrawal, please contact our customer service through the contact details published on our website.

For statutory withdrawal, you may also use the model withdrawal form provided in our Return & Refund Policy. You must send the products back within 14 days after notifying us of your decision to withdraw.

For returns under our additional 30-day return policy, the conditions and procedures stated in our Return & Refund Policy apply, without limiting your statutory rights.

Unless otherwise agreed or required by law, return shipping costs are the responsibility of the customer.

If a product is defective, damaged upon delivery or incorrect, the applicable statutory consumer rights remain in effect.

6. Refunds

When you exercise your statutory right of withdrawal, we will refund all payments received for the returned products, including any applicable standard outbound delivery costs, within 14 days after receiving your withdrawal notification.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Additional costs resulting from choosing a more expensive delivery option than our standard delivery service will not be refunded, where permitted by law.

Refunds will be issued using the original payment method unless expressly agreed otherwise, without additional refund fees.

For returns made under our additional 30-day return policy outside the statutory withdrawal period, refunds will be handled according to our published Return & Refund Policy.

7. Condition of Returned Items & Exceptions

Customers may inspect and try on products as reasonably necessary to determine their nature, characteristics and fit, just as they would in a physical store.

For statutory withdrawal returns, customers may be held responsible for any diminished value resulting from handling beyond what is necessary for such inspection.

Products returned under our additional voluntary return policy should generally be:

• Unworn and unwashed, except for reasonable fitting.

• Free from damage caused by the customer.

• Returned with original labels and tags where reasonably applicable.

The statutory right of withdrawal may not apply to certain categories of products, including:

• Products made to the customer's specifications or clearly personalised.

• Sealed products that are unsuitable for return due to health protection or hygiene reasons, once unsealed after delivery.

These exceptions apply only where permitted by applicable law.

8. Legal Guarantee

All products sold by Lille Sheep must conform to their descriptions and meet the reasonable standards of quality, functionality and durability required under applicable consumer law.

Customers purchasing as consumers benefit from a minimum two-year statutory legal guarantee under applicable EU consumer protection rules.

If a product is defective or does not conform to the purchase agreement, customers may be entitled to a free repair or replacement, an appropriate price reduction or a refund, depending on the circumstances and applicable law.

Please contact our customer service as soon as reasonably possible after discovering a defect.

Normal wear and tear, improper use or damage caused by failure to follow appropriate care instructions are not automatically considered manufacturing defects.

Nothing in these Terms & Conditions limits the customer's statutory guarantee rights.

9. Liability

Lille Sheep strives to provide accurate product information, secure transactions and a reliable shopping experience.

To the extent permitted by applicable law, we are not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, intentional misconduct, personal injury where applicable, or mandatory consumer protection obligations.

Customers retain all rights and remedies available under applicable law.

10. Complaints & Customer Service

Customer satisfaction is important to Lille Sheep.

If you have a question, concern or complaint regarding an order, delivery, return or product, please contact us through our official customer service contact details published on www.lillesheep.com.

We aim to acknowledge and respond to customer complaints within 14 days of receipt.

If additional investigation is required, we will keep you informed and provide an estimated response timeframe.

We always aim to resolve complaints fairly and directly with our customers.

Where a complaint cannot be resolved, customers may seek assistance from a competent consumer protection authority or alternative dispute resolution body.

11. Governing Law

These Terms & Conditions are governed by Belgian law, provided that Lille Sheep is operated by a business legally established in Belgium.

If you are a consumer residing in another European Union member state, you retain the protection of any mandatory consumer protection provisions applicable in your country of habitual residence.

Any disputes shall be handled in accordance with applicable jurisdiction rules, without limiting the consumer's right to bring proceedings before a competent court as provided by law.

12. Final Provisions

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

Lille Sheep reserves the right to amend these Terms & Conditions at any time to reflect changes in our business operations, services or applicable law.

The version of the Terms & Conditions in effect at the time of purchase will apply to that order.

Any changes will be published on our website.

13. Seller Information

Trading Name: LilleSheep

Customer Service Email: lillesheepshop@gmail.com

Website: www.lillesheep.com

Customer Service Hours: Monday to Friday, 08:00–16:00 CET

For all inquiries related to orders, shipping, returns or complaints, please contact us using the official customer service details provided on our website.