RETURN POLICY

Refund & Return Policy

Return Period

We want you to shop with confidence. If you're not completely satisfied with your purchase, you may return your item within 14 days of receiving your order.

Unfortunately, returns requested after this period cannot be accepted.

Return Shipping Costs

The cost of returning an item is the responsibility of the customer unless the item is defective, damaged, or incorrect.

Please contact our customer support before returning your order so we can provide the correct return instructions.

Return Conditions

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be free from stains, odors, pet hair, or signs of wear.
  • Be returned in its original packaging whenever possible.
  • Include all original accessories and packaging.

Non-Returnable Items

We cannot accept returns for:

  • Items that have been used or damaged after delivery.
  • Products returned more than 14 days after delivery.
  • Personalized or custom-made products.
  • Hygiene products that cannot be returned once opened or used, where permitted by law.

Exchanges

Need a different size or received the wrong item?

Please contact us at lillesheepshop@gmail.com, and we'll be happy to help you find the best solution.

If your preferred size is unavailable, we will issue a refund after receiving and inspecting your returned item.

How to Start a Return

To request a return, simply contact us at:

📧 lillesheepshop@gmail.com

Please include:

  • Your order number
  • Your full name
  • The reason for your return

Our team will provide you with the correct return instructions and return address.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of receiving your package.

Include clear photos of:

  • The product
  • The packaging
  • The shipping label

We'll resolve the issue as quickly as possible.

Refund Processing

Once your return has been received and inspected, we'll notify you by email.

If approved, your refund will be processed to your original payment method within 14 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Need Help?

If you have any questions about returns or refunds, feel free to contact us.

LilleSheep
🌐 www.lillesheep.com
📧 lillesheepshop@gmail.com